How can we help?

Map and pins

• What is a pin, and how do I add one?
• Adding a water and food point
• Confirming and updating a pin
• Reporting a wrong or outdated pin
• What the pin types mean

Services

• Posting a service listing
• Hiring a service and getting in touch
• How pricing and payment work
• Membership tiers
• Editing or removing my listing

Lost and found

• Creating a lost pet listing
• Sending a found report
• Who sees my listing?
• Closing a listing

Shops

• Searching and filtering shops
• Getting directions to a shop
• Requesting a shop listing
• What is a verified shop?

Chat

• Starting a chat
• Blocking a user
• Reporting
• Muting notifications

Account and profile

• Creating an account and signing in
• Editing your profile
• Adding a pet health record
• Deleting my account

Safety and rules

• Community rules
• How location permissions work
• How your data is stored
• Reporting harmful content